Delivery, Returns and Refunds Policy

Thank you for shopping at MyPetShop (My Pet Garden Animals and Birds Food Trading). This page explains how we deliver your order and how returns and refunds work.

Delivery

• We deliver across the UAE within 2–3 working days (Monday–Friday).
• Delivery costs AED 10 for orders below AED 100 and is free for orders of AED 100 or more.

Change-of-mind returns

• Contact us within 14 calendar days of delivery on +971 50 442 3435 or at mypets24@mypetshop.ae.
• Items must be unused and in their original packaging. Food, treats, litter, supplements, medicines, and hygiene or grooming products must remain unopened and sealed.
• We arrange return collection. An AED 15 collection charge (including VAT) applies. You may pay it separately or have it deducted from your refund. It is charged once only, and there is no restocking fee.
• Original delivery charges are not refundable for change-of-mind returns.

Damaged, defective, expired or incorrect items

• Please report the issue within 24 hours of delivery, with photos if possible. We will arrange free collection and an appropriate refund or replacement, including applicable delivery charges.
• These conditions do not limit your rights under UAE consumer law.

Refunds

• Eligible refunds are processed to the original payment method within 7 calendar days of receiving and inspecting the returned goods. Your payment provider may need additional time to show the refund.

Contact us

MyPetShop – My Pet Garden Animals and Birds Food Trading, UAE
Phone / WhatsApp: +971 50 442 3435
Email: mypets24@mypetshop.ae

Last updated: 14 October 2026